Your donation amount is processed through our secure payment system and forwarded to your chosen charity. Processing fees are deducted from the donation amount to cover payment processing and platform costs. You will receive a tax-deductible receipt via email within 30 days. For complete details on fee structures, please see our Terms of Service.

Yes! Every card is created using advanced robotic handwriting technology with real Pilot G2 ballpoint pens. This precision technology creates genuine pen-on-paper writing with consistent, beautiful letterforms - no printing, no digital reproduction. Each card features premium heavy cardstock and high-resolution imagery, delivering exceptional quality that exceeds traditional greeting card standards.

All charities on our platform are thoroughly vetted and verified charitable organizations. US-based charities maintain active 501(c)(3) status with valid EIN numbers and are cross-referenced with IRS and GuideStar databases. International charities are verified through equivalent regulatory bodies in their respective countries. We regularly update our charity database to ensure all organizations maintain their charitable status and good standing.

Cards are handwritten and mailed within 3-5 business days of your order. All postage is included - you simply provide the recipient information during checkout and we handle everything else. Delivery time depends on standard postal service timing to your recipient's location, and tracking information is provided when your card ships.

We accept all major credit cards (Visa, Mastercard, American Express, Discover) and PayPal. All transactions are processed securely with bank-level encryption and fraud protection.

Currently, our card service is available for US addresses only. However, you can make donations to any charity in our system regardless of your location. We're working on expanding international card delivery in the future.

Yes! Once your card is processed and enters the handwriting queue, you'll receive email updates with tracking information. You can monitor your donation confirmation immediately, and card delivery tracking will be provided when your card ships via USPS.

Yes! You will receive a tax-deductible donation receipt via email within 30 days of your donation being processed. This receipt will include all necessary information for tax purposes including the charity's EIN number and donation amount. Please check our Privacy Policy for details on how your information is handled during processing.

Absolutely! Once you create an account, you can build and manage a personal address book of recipients. This makes future orders quick and easy - simply select from your saved addresses during checkout. Your recipient information is securely stored and easily accessible for all future donations and card orders.

You can review our complete Terms of Service and Privacy Policy at any time. These documents outline how we handle your information, process donations, deliver cards, and protect your privacy. We are committed to transparency and security in all aspects of our service.